March 23rd, 2020

Dear Patient,

As we continue to navigate the COVID-19 (Coronavirus) outbreak we will continue to update this page with up-to-date information.  As of Friday, March 20th, our office has transitioned largely to telehealth based care. We will continue to care for our patients via our telehealth platform for all dermatology needs. We will schedule in-office visits only as needed or essential health services as determined by your provider. We are also offering product purchases and replenishment via our online store and curbside pickup.  We will be rolling out cosmetic services as well, with virtual skincare consultations and cosmetic consults.  We are following the guidance set forth by state agencies for the resumption of business with anticipation of early to mid-April.

As we will continue to offer limited in-office care for essential medical services, please see the steps we will take to keep our patients and staff safe. Much of the CDC recommendations center around contact and personal hygiene. Cahaba Dermatology and & Spa have always practiced best-practice medical office hygiene. As is our normal protocol, our waiting room and chairs are cleaned with medical disinfectant daily, exam chairs and exam surfaces are disinfected between patient visits. We will bolster these practices and increase frequency where possible. We will also seek to limit patient-to-patient contact in our waiting room by limiting patient volumes, spacing chairs apart and moving patients to private exam rooms quickly upon arrival. We will offer patients the option of waiting in their personal vehicles and receive a page when it's their visit time.

We will also take significant steps to identify and limit contact between patients and staff who may be ill. Staff will have daily temperature checks and incoming patients may be asked to have their temperatures verified at check-in or in-room by medical assistants. Patients with an elevated temperature will be asked to reschedule and employees with elevated temperatures will not be permitted to work. Any employees engaging in travel by any means of mass transit such as air, bus, train, or vessel will be restricted to working remotely or taking leave for a period of 14 days upon return.

Out of an interest to protect the safety of our patients, staff, and community, we will suspend in-office routine visits effectively Friday, March 20th. We are rolling out a teledermatology solution to book an online visit with our providers. Most insurance providers cover telehealth visits. We will also offer private pay options. Teledermatology will enable our office to take care of your family’s routine visits for medication refills. We will be able to provide care to patients for acne, rashes, rosacea, eczema, psoriasis, lichen sclerosis, lichen planus, vulvodynia, hair loss as well as most established follow-ups. Skin cancer screenings and routine skin exams will need to schedule at a future date. Click below to be directed to our online teledermatology page to learn more and schedule a visit. 

We are confident the steps we've taken address the serious health risk facing our county is proportional and consistent with health experts and the CDC. We will adjust this plan on an ongoing basis as the situation changes. We will all need to work together in our shared community. We make the following requests of any patients coming to the office at this time:

  • Do Not - Come to your appointment if you have traveled to a high-risk area, used mass transit (air, rail, or cruise ship) in the last 14 days. Please reschedule for at least 14 days in the future.
  • Do Not - Come to our office if you feel ill or have symptoms of cough, fever or body aches. Please reschedule over the phone or email. (We will waiving all same-day rescheduling fees). Visibly ill or patients with elevated temp will not be seen.
  • Do Not - Bring non-essential guests or children with you to your appointment. Guests may be asked to wait outside the office. 
  • Do - Bring a mask to your appointment and wear it throughout. We will provide you a mask, but our supplies are limited.
  • Do - Bring your own book, magazines and a pen to your appointment.
  • Do - Follow CDC guidelines to protect yourself such as washing hands, avoiding close contact and watching your own health.
  • Do - Make efforts to keep your appointment for skin cancer surgeries, rashes, biologics and Accutane.
  • Do - Consider your own situation and if you are in a high-risk group as defined by the CDC consider rescheduling your visit or utilizing our online visit options.
  • Do - Use hand sanitizers at the front entrance as you enter our medical or spa offices or wash your hands with soap and water upon arrival and exit from the office or before touching items in the office.
  • Do - Consider an online teledermatological visit if you feel you cannot come to the office.
  • Do - Need to ask for your patience and understanding as we will be adapting to new operating conditions very quickly.

Patients with underlying health issues and designated as high risk by the CDC should exercise additional caution. At this time, it is unknown what effect the injectable (biologic) medication you are on for psoriasis has on your risk of developing a serious illness due to a coronavirus infection. What we do know is that, regardless of your psoriasis (treatment, those who are at highest risk of becoming ill due to the coronavirus are older adults (over age 60) and people with chronic illnesses such as heart disease, diabetes, lung disease, and immunosuppressive conditions.

For more information about who is at risk for serious illness from the coronavirus refer to the following information from the Centers for Disease Control and Prevention (CDC):

This page will be updated as additional information becomes available. Click here to view the online and updated version.

Please let us know if you have any questions, concerns or suggestions in this evolving situation. We are here to help and want to work together as a community team during this difficult time.


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